HID Concept is proud of the fact that for the past 20 plus years, we had less than a 3% rate of warranty related issues. However, if and when our customer runs into a problem, HID Concept is committed 100% in all the products in our catalog and our customers. The following is our warranty information and process.
1) All warranty is limited to the original purchaser only and is nontransferable.
2) Our warranty is based only on factory defects. The warranty does not cover negligence, repair mistakes, any shape or form of disassembly or any other unwarranted use of the product.
3) The warranty is for the replacement of any faulty product. It is a non-monetary warranty and cannot be transferred to any refund or cash reimbursement.
4) The warranty is for the replacement of the product only. We are not responsible for any other issues or damages that were caused by the customer's installation process to other parts or vehicles.
5) The customer is responsible for shipping the item to us. HID CONCEPT will cover outbound shipping from us within the US. International customers are responsible for both inbound & outbound shipping costs.
6) The warranty period will depend on each product. Generally, DAMA warranty is 2 years, BLESK warranty is 1 year, Philips and Osram HID bulbs, 1 year, and due to the nature of the bulb, all halogen bulbs are 30 days only. Please refer to the product listing for the detail.
1) If you have an issue, email to firstname.lastname@example.org. Please state the invoice number, name and briefly describe the issue. To keep a clear record, email correspondence is the only method to start the warranty process.
2) In some situations, we may ask you to perform a certain task that may fix the problem. Otherwise, within 24 hours, you will receive an email with the RMA number. Please follow the instruction in the email.
4) The warranty center address is HID CONCEPT 8113 Austin Avenue Morton Grove, IL 60053 Attn: RMA number Note: It is very important to write the RMA number so that the package is directed to the RMA center and processed.
5) HID Concept will perform the necessary tests. If the product is found to be defective, we will send the replacement within 24 business hours.