Return & Exchange Policy
HID CONCEPT ships worldwide using UPS, DHL, & USPS within 24-48 hours during the business days.
For international customers:
Please be aware that your country may charge you customs duties, taxes, and brokerage fees on importing goods on certain products. We are not responsible for any customs or duty taxes that your country’s government agency may charge on your merchandise. We advise you to consult your local government import office with any questions.
Any shipment returned back to us after refuse of delivery due to unexpected.
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
We will accept return for a refund or exchange on products in NEW/ unopened condition with the UNOPENED original package within 30 days of delivery. All returns without an exchange are subject to 15% restocking fee without exception. Customer would be responsible for return shipping unless reason for return was our mistake which we will send you the pre-paid shipping label for. Your original shipping cost will be deducted from the refundable amount if you used promotional free shipping offer. All refunds must be issued back to the original payment method. We will NOT be able to process your return if your RMA number is not included with your product. Please allow 2-3 business days for us to process the return upon receipt.
We reserve the rights to deny/ refuse the return if your return does not meet the criteria stated above.
Product may be exchanged if they are in NEW/ unopened condition with the UNOPENED original package within 30 days of delivery. Customer is responsible for shipping cost to and from our warehouse unless exchange is required by our mistake which we will cover all the shipping costs. You will NOT be able to re-use any promotional free shipping code if you have already used them on your original purchase.
Please allow 2-3 business days for us to process your refund once we receive your returned product. We will not issue the refund if your returned product does NOT meet the criteria we have stated on our return policy. Please note that there is a 15% restocking fee unless you are returning your product for an exchange.